FREQUENTLY ASKED QUESTIONS

Please contact us if you cannot find an answer to your question

  • We provide pet sitting and drop-in visits in Godalming, Hascombe, Wormley, Brook, Thursley, Hambledon, Grayswood, Dunsfold, Chiddingfold, Haslemere, Milford, Witley, and surrounding areas. Not sure if we cover your location? Get in touch!

  • Absolutely! We offer a free meet & greet so you and your pet can get to know us before booking.

  • Yes! We are experienced in administering medication and caring for pets with specific needs. Just let us know what your pet requires.

  • No, we believe pets are happiest in their own homes. Cats, in particular, are territorial and often become stressed in new environments. Our services focus on in-home pet care to keep them comfortable and relaxed.

  • We understand that plans can change. Our cancellation policy is as follows:

    • More than 24 hours notice – No charge, and any advance payments made will be refunded or credited toward a future booking.

    • Less than 24 hours notice – The full booking fee will be charged.

    This policy ensures we can fairly accommodate all our clients while keeping availability open for those who need it.

  • We accept bank transfers or cash payments. Payment details will be provided upon completion of the service for ad hoc clients, or at the end of the month for regular clients.

  • Many clients choose to have a spare key cut for convenience, which we store securely. If you’d rather leave a key in a lockbox or safe place each time, that’s perfectly fine too! If you decide to provide a key, please have it ready at your Meet & Greet.

  • Morning visits are usually between 6 AM – 10:30 AM, and evening visits between 3:30 PM – 8:30 PM. We do our best to accommodate specific requests, but exact times cannot always be guaranteed.

  • Yes! Daily photos & messages so you always know your pet is happy.

  • We recommend booking as early as possible, especially during busy periods like school holidays, Christmas, and summer.

    • For regular pet care (cat visits, dog drop-ins, small animal visits) – At least a couple of days in advance is ideal.

    • For overnight pet sitting or one-to-one dog daycare – 1-2 weeks in advance is recommended.

    We always try out best to accommodate last minute bookings, so feel free to get in touch!